INDIA

• Anniversary
• Mothers Day
• Birthday
• Special  
  • Floral Arrangements
  • Floral Bunches
  • Fruit and Food Baskets
  • Midnight Deliveries
  • Teddy & Choco bites
• Occasions  
  • All Products
  • Anniversary
  • Birthday
  • Congratulations
  • Friendship Day
  • Get Well
  • Just Because
  • Love And Romance
  • Mothers Day
  • New Baby
  • Sympathy And Funerals
  • Thank You
• Flowers  
  • Carnations
  • Lilies
  • Mixed Arrangements
  • Orchids
  • Roses
  • Gerbera
• Gifts  
  • Corporate Gifts
• My Account  
  • A/c Login
  • New User
  • Forgot Password
• Shop By Price  
  • Rs.300 - Rs.1450
  • Rs.1450 - Rs.2250
  • Rs.2250 - Rs.3750
  • Rs.3750 - Rs.5000
  • Above - Rs.5000

For 4 years, FLORA69.COM,. — "Send Any Gifts, Anywhere, Anytime" — has been providing customers across the nation with the freshest flowers and finest selection of plants, gift baskets, gourmet foods and confections, and plush stuffed animals perfect for every occasion. FLORA69.COM offers the best of both worlds: exquisite, florist-designed arrangements individually created by some of the nation's top floral artists and hand-delivered the same day, and spectacular flowers delivered through its "Fresh From Our Growers" program.

Current Opportunities:

Director, Web Customer Experience
Location: Mumbai, INDIA
Position Type: Full-Time
Reports to: VP, Web Experience and Merchandising
Summary
In this role, the individual will optimize the FLORA69.COM website for conversion, revenue, and profitability by building a superior customer experience. Specifically, this leader will seek to continuously improve web services, functionalities, user interface, navigation flow, and look & feel of the consumer website by working cross-functionally to champion the customer’s needs. The successful candidate will be comfortable working at a high level with the design, technology and management teams within the organization, and making presentations to senior management. Analytical skills are critical for this role as the company is focused on results and wants someone with the big picture vision who can review and adjust their strategy based on site performance.
Specific Responsibilities

• Optimizing the online customer experience by gathering requirements from internal clients, defining, prioritizing and managing new site functionality and administration features with a focus on maximizing conversion.
• Work with the channel/brand managers and others to develop business case for web enhancements and lead the creation of project design briefs that translate into business and functional requirements.
• Work with IT and Project Management teams to define and develop scopes, schedules and review processes for individual projects.
• Identify necessary resources and coordinate the work of designers and copywriters and content provider(s) to ensure that projects are completed according to specifications and on schedule and communicate progress, status, issues, and resolutions to management
• Analyze feature, functions, benefits of site content administration function to develop toolkits the business needs to run day to day marketing
• Contribute to the development of the web marketing strategy. Keeps the group abreast of developing technologies and innovative ideas.
• Identify and champion opportunities to build and leverage best practices across multiple web sites
• Analyze site usage reporting, customer feedback, marketing and competitive research to inform and improve site experience and performance.
• Enhance websites with new ideas/pages/modules to meet business goals, or solve uncovered usability issues
• Work with marketing channels to manage on site customer experience through creation of landing pages optimized for conversion.

Skills and Competencies

• Exude passion for the customer’s user experience
• Manage multiple responsibilities with the talent to shift center of focus from one task to another with minimal challenge.
• Collaborate with and provide direction to a cross-functional team without direct authority.
• Understand and communicate with a diverse set of leaders and associates at various levels and within various functional areas that impact the business.

Experience

• Exceptional oral and written communication skills and a demonstrated ability to work cross-functionally to get work completed is a key success factor
• Excellent organizational skills and detail-orientation
• Ability to multitask, handle pressure and meet deadlines in a fast paced entrepreneurial environment
• Advanced computer skills are required including MS Office Suite and the ability to learn and utilize internal applications.
• Understanding of software development product lifecycle
• Experience with web analytics tools.
• Ability to work independently and in synergy with other teams
• Knowledgeable in Microsoft Excel and experience in content and campaign systems a plus
• 5-7 Years managing E-Commerce Marketing for a Multi-Channel Retailer.
• College degree, MBA a plus

To Apply: Send your Soft copy of Resume, including salary history, to:
Human Resources at Mumbai, INDIA
E-Mail: careers@flora69.com
Only Qualified Applicants Will Be Contacted.

Product Manager / Associate Product Manager
Location: Mumbai, INDIA
Position Type: Full-Time
Summary
This position within the FLORA69.COM organization provides a great entry into the merchandising and product development areas. It will also enable the right candidate the ability to learn the right skills to pursue additional career paths within the company in areas such as Planning, Website Merchandising and Sourcing. Management of key relationships within the organization such as planning, merchandising operations, fulfillment, marketing and Purchase Net will be required.
Position Overview
To work with the Business / Product Manager on the development of new Florist Program products those support the Florist Program for FLORA69.COM brand strategy. This position interacts with all levels of the organization and requires excellent communication and presentation skills. In addition, the ability to juggle multiple priorities, manage projects, great attention to detail, excellent analytical skills, strong computer skills (Excel, Word, PowerPoint, Microsoft project), driving the development process focusing on revenue generation, gross margin management and achievement of EBITDA targets will be required. This candidate must also possess the ability to prioritize their workload on a daily basis. Creativity in thought process is a must. Responsibilities include but are not limited to:

• Execution of strategies to execute sales and gross margin plans for the category that meet weekly, monthly, quarterly and annual requirements set forth by the company.
• New Product development:
• Work with FLORA69.COM and Florist Program product development teams to take concepts to commercialization.
• Drive the process end to end
• Work closely with floral and hard good purchasing team to commercialize products
• Work closely with planning to develop merchandising plans to maximize profits.
• Product Management
• Development of Quarterly Product Presentation
• Concept Meeting
• Product Presentation
• Marketing Turnover (creative, direct marketing etc.)
• Work with marketing on development of marketing plans on Florist Program line.
• Maximize revenue and profit between all categories by continuously rationalizing marginal performers and identification of products and marketing strategies to replace revenue
• Package development – working with vendor relations and purchase net on the actual presentation of the final product and maintaining packaging improvements and upgrades
• Work closely with quality control to ensure all products meet 1800 flowers world class quality parameters
• Develop product specs based on winning, new product concepts to guide Purchase Net, Vendor Relations and Bloom Net and hold them accountable for procurement, fulfillment and coverage targets.
• Collaborate with Marketing Operations / planning in development of demand forecasts, launch and post launch inventory to support sales plans. Guide Merchandising Operations in refining forecasts on a weekly / monthly / quarterly basis based on trends. Approve final reforecast.
• Pricing optimization through testing and analysis
• Development of monthly training plan for gift advisors on top products each month
• Coordinate Merchandising operations functions, QA , and vendor relations to leverage supply chain for product development and profitable buying
• Support PR and Internet Marketing to further develop FLORA69.COM brand
• Coordinate sample needs for Quarterly Product Presentations, Quarterly Photo Shoots, Re-Shoots, Direct Marketing needs, Investor Presentations, etc. Manage the process.
• Website Merchandising
• Maximize profit and revenue return on website real estate
• Maximize results of feature positioning through monthly re-merch process on welcome and individual channels through the use of best sellers and key items
• Proof all images, copy and pricing on the website – test functionality on a regular basis – e.g. delivery calendar etc.
• Analyze metrics and report on performance – utilization of all appropriate tools, core metrics etc., and make decisions / recommendations based on the data
• Coordinate feature placement with Merchandising ops to ensure inventory is sufficient to support the placement
• Maximize key collections to feature best sellers to drive revenue and gross margin dollars
• Monitor SKU performance and category performance on the website, with constant evaluation of SKU count
• Constantly review competition

Qualifications

• A minimum of 5 years experience with a national branded retailer, on-line merchandising a strong plus.
• 4 year college degree preferably in economics, finance, marketing or supply chain management – MBA preferred
• Strong quantitative skills required. Ability to develop plans, capture data, analyze data, summarize findings and implement initiatives
• Proven track record in maximizing revenue, gross margin and EBITDA.
• Strong written and verbal communications required. Ability to present analysis to various audiences (detailed and executive summaries)
• Ability to explore highly creative concepts and have keen consumer intuition
• Detail oriented, highly organized and ability to solve problems with confidence
• Ability to work in a fast paced, highly collaborative environment, multi task and participate in team based planning process.
• Experience with a multi-channel, internet business a plus
• High level of proficiency in Excel, Word and PowerPoint. Experience in a database a plus.

To Apply: Send your Soft copy of Resume, including salary history, to:
Human Resources at
Mumbai, INDIA
E-Mail: careers@flora69.com
Only Qualified Applicants Will Be Contacted.

Product Manager
Location: Mumbai, INDIA
Position Type: Full-Time
Summary
To develop a product that will support strategy to maximize the business from a revenue and margin perspective. Responsible for all product development initiatives in the non-floral area. Develop products and categories based on department objectives and in line with corporate initiatives and strategies.
Responsibilities

• Development of new businesses/categories
• Work with Business Manager to develop assortment/SKU plan on a quarterly schedule including the sourcing and development of new product, price negotiations, establishment of retails and committing to quantities as required.
• Oversee and coordinate samples needed for Quarterly Product Presentations, Direct Marketing needs, Investor Presentations and work with Creative Services as required
• Understand the Competitive Market place and attend Trade Fairs to source new products/vendors to identify trends in category.

Qualifications

• 5+ years buying/merchandise experience within retail environment.
• Experience in the Food/ Gifts Basket Industry is preferred.
• Excellent oral/ written communication skills.
• Understanding of market as it relates to merchandising
• Understanding of specific product category through work experience.

To Apply: Send your Soft copy of Resume, including salary history, to:
Human Resources at
Mumbai, INDIA
E-Mail: careers@flora69.com
Only Qualified Applicants Will Be Contacted.

Product Manager - Plant/Designer Floral
Location: Mumbai, INDIA
Position Type: Full-Time
Summary
The Product Manager - Plant/Designer Floral will develop and manage high appeal, differentiated, notable products specifically in our plant and designer floral categories, focusing on signature products that support the FLORA69.COM brand strategy as well as working to drive the product development process end to end focusing on driving revenue, achieving gross margin and EBITDA targets and maximization of profit and revenue return through Web site merchandising.
Responsibilities

• Joint responsibility with Merchandising Operations to achieve gross margin and EBITDA targets for the FLORA69.COM brand.
• New Product development:
• Shop the market — attend trade fairs, evaluate the competition and understand where the trends are in product, style and color, specifically to the plant and floral businesses
• Focus on "New to the world" products — showing cutting edge style, innovation — in plants and designer floral areas
• Drive the process end to end
• Opportunity Identification
• Opportunity screening and sizing
• Development of business case
• Revenue
• Gross Margin
• EBITDA
• Market Research
• Pilot testing, etc. to determine feasibility
• Development and implementation of launch plans for new items
• Post launch performance analysis and refinements
• Product Management
• Seamless working relationship and joint accountability with Merchandising operations to optimize demand forecast and fulfillment of demand as well as reducing wastage in the plant and designer floral category
• Maximize revenue and profit between all categories and within the good, better, best strategy by continuously rationalizing marginal performers and identification of products and marketing strategies to replace revenue
• Drive higher margins through the utilization of purchase net for sourcing and procurement of goods — containers, plant material and floral.
• Package development — working with marketing ops on the actual presentation of the gift in both plant and designer floral
• Bring to life the positioning of "Your Florist of Choice"
• Develop product specs based on winning, new product concepts to guide Purchase Net, Vendor Relations and Bloom Net and hold them accountable for procurement, fulfillment and coverage targets.
• Collaborate with Marketing Operations / planning in development of demand forecasts, launch and post launch inventory to support sales plans. Guide Merchandising Operations in refining forecasts on a weekly / monthly / quarterly basis based on trends. Approve final reforecast.
• Pricing optimization through testing and analysis
• Monthly training plan for gift advisors on top 10's each month
• Website Merchandising
• Maximize profit and revenue return on Web site real estate
• Maximize results of feature positioning through monthly re-merch process on welcome and individual channels through the use of best sellers and key items
• Analyze metrics and report on performance — utilization of all appropriate tools, Core Metrics etc., and make decisions / recommendations based on the data
• Coordinate feature placement with Merchandising Ops to ensure inventory is sufficient to support the placement
• Maximize key collections to feature best sellers to drive revenue and gross margin dollars
• Monitor SKU performance and category performance on the Web site. Continue to update product placements to optimize performance.
• Constantly review competition

Qualifications

• 7+ years of demonstrated product development/buying, product management and brand building success.
• Bachelor's degree in horticulture or the equivalent in related experience.
• Excellent knowledge of fresh flower varieties, blooming plants as well as foliage plants.
• Strong quantitative skills required. Ability to develop plans captures data, analyze data, summarize findings and implement initiatives.
• Proven track record in maximizing revenue, gross margin and EBITDA.
• Strong written and verbal communications required. Ability to present analysis to various audiences (detailed and executive summaries)
• Detail-oriented, highly organized and ability to solve problems with confidence
• Ability to work in a fast paced, highly collaborative environment, multi task and participate in team based planning process.
• High level of proficiency in Excel, Word and PowerPoint. Experience in a database a plus.

To Apply: Send your Soft copy of Resume, including salary history, to:
Human Resources at
Mumbai, INDIA
E-Mail: careers@flora69.com
Only Qualified Applicants Will Be Contacted

Senior eCommerce Developer
Location: Mumbai, INDIA
Position Type: Full-Time
Reports to: Director - IT eCommerce Services
Summary
The senior eCommerce Developer will have responsibility for Application Development and maintenance of the in house J2EE based website Platform. Reporting to the Director - IT eCommerce Services, this position requires hands on technical development and maintenance of internet application software and projects. This position requires the candidate to work closely with a team of onsite and offshore developers. The ideal candidate will have 4 to 10 years of relevant software development experience
Essential Duties and Responsibilities

• Java J2EE Development and support for multiple website applications (50%)
• Day to Day Production Support for multiple production systems (25%)
• Interface with Delivery Management team and business customers for planning (15%)
• Troubleshooting production issues that are business impacting, including timely and appropriate communication to stakeholders in IT and the business (10%)

Education and/or Experience

• Solid understanding and hands on experience in Java, J2EE, DHTML, Javascript, AJAX, OOD, SQL development and Oracle RDBMS.
• Strong background in WebServices SOAP, REST, Struts, Web 2.0 Frameworks, JQuery, etc.
• Strong background in business solutions or web system integration, especially in large-scale environments
• Knowledge of software development lifecycles, design patterns and best practice methodologies. Experience with Agile methodologies, RUP, XP, and SEI CMM.
• Understanding of system design and development environments, such as UML, Eclipse, Ant.
• Experience in program resolution with IT systems and individuals.
• Oral communication (customer interaction, requirements analysis, BPR, training).
• Written communication (writing project work plan, system design, user guides).
• Knowledge of the retail industry is a plus
• Familiarity with IBM Web Sphere Commerce, ATG, Blue Martini, Broad vision, Fry or other internet retail platforms a plus.
• Bachelor's Degree required preferably in Computer Science or related field. Master's Degree a plus.

Skills
Extremely skilled in Internet Applications Development and understanding of the J2EE technology toolset. The candidate should be self driven and on the bleeding edge of internet technology trends. The candidate should be vendor and product agnostic and have the ability to adapt and absorb new and emerging standards in the software development environment such as Open Source, etc. The candidate must display the ability to lead discussions and encourage thought on enabling business value and growth through rapid integration and delivery.
Independent Action
Innovation and thought leadership is a critical success factor for this position. The candidate should not just be able to think of new and great ideas, but also be able to communicate it effectively, and follow through with execution.
Special Requirements of the Position
Sun/Java certification a plus.
Physical Demands

• Computer skills.
• Ability to work for extended hours during peak business times, especially during Christmas, Valentine's and Mother's Day Holidays.
• Ability transcend time zones to effectively interface with Offshore development teams

To Apply: Send your Soft copy of Resume, including salary history, to:
Human Resources at
Mumbai, INDIA 11514
E-Mail: careers@flora69.com

Only Qualified Applicants Will Be Contacted.

Systems Administrator
Location: Mumbai, INDIA
Position Type: Full-Time
Reports to: Director - IT eCommerce Services
Summary
Strong Unix/Linux Systems Administrator with Storage experience and high potential to adapt new technologies. This position is in a team of skilled and dynamic individuals to support a 24x7 Unix/Linux/EMC Storage infrastructure.
A candidate should be able to learn on the job and demonstrate the desire to grow beyond core system administration skills. We are looking for a candidate with a passion for technology that is capable of innovative thinking and the ability to break down and dig into the details of problems.
Primary Job Responsibilities
The responsibilities of this position include, but are not limited to, building new servers, provisioning storage, performing application setup, hardware and OS upgrades, diagnosing issues with applications running on the server, shell scripting, debugging network configuration, responding to problem tickets for issues reported by clients, writing formal RCA for production problems, providing feedback to architecture and development teams, providing coverage on our holiday peak periods and on-call 24/7 support rotation.
Should be proficient in the following OS/Hardware/Applications:

• Solaris 8/9/10 and RHEL operating system
• Sun Ultra Sparc E-Class & SunFire class hardware
• VERITAS Foundation suite and Cluster software
• EMC Symmetrix, Clariion, Celerra, Emulex HBA's and SAN switches
• RHEL operating system and X86 hardware on HP Proliant and IBM X series
• DNS, Netcool, Sitescope, Apache, Tomcat, ECC, Navisphere

Skills

• Position requires 5-7 years of Solaris System Administration and 2-4 years of Linux Administration experience supporting Production, Development & QA environments.
• Solid knowledge of Solaris and Linux (RHEL) operating system internals, file system structures, and machine architectures Performance tuning of Enterprise servers is necessary.
• Strong hands-on knowledge of Sun Solaris 8/9/10, full VERITAS Suite, EMC Storage and software
• Hands-on experience in installing, configuring and setup EMC storage (Clariion, Celerra and Symmetrix) and EMC Software (ECC, Navisphere, SYMcli, Powerpath) is necessary
• Experience designing and managing large-scale and complex SAN on McDATA/Brocade switches
• Good knowledge of hardware technologies and systems support - administration, configuration troubleshooting, performance turning, security, and general maintenance
• Detailed knowledge of backup, recovery, and disaster recover (DR) schemes, schedules, and testing methodologies, storage data replication, snapshot, RAID, or data movement software, enterprise tape libraries
• Working experience with at least one scripting tool, Perl and UNIX shell scripts
• Adhere to firm Change Management, Problem Management policies and familiarity with ITIL or other formalized IT operations foundations
• Ability to communicate effectively with technical and non-technical peoples both verbally and in writing. Skill in writing concise, understandable, technical documentation is necessary
• Flexibility in work hours as well as able to handle shifting priorities in a fast-paced, dynamic environment is necessary
• Experience dealing with end-user troubleshooting requests - Ability to work within a team environment and independently is a must
• Must be able to multi-task, be process-minded and detail oriented
• Must have excellent written, verbal communications, good presentation and project management skills
• Effectively communicates technical actions, ensures audience understands why/what/when work will be accomplished
• Lead and completes tasks independently, with attention to detail and while under pressure
• Excellent judgment, problem resolution, and decision-making skills as well as the ability to work under continual deadline pressure
• This position involves handling machines, racking and stacking and moving them across various places
• Experience with AIX is a plus

Education Requirements
Bachelor's degree in Computer Science or related discipline, or an equivalent combination of education and experience
To Apply: Send your Soft copy of Resume, including salary history, to:
Human Resources at
Mumbai, INDIA
E-Mail: careers@flora69.com
Only Qualified Applicants Will Be Contacted.

Instructional Designer / Developer, Service Center
Location: Mumbai, INDIA
Position Type: Full-Time
Summary
It is an exciting time to be a part of the FLORA69.COM team! As a virtual (work from home) instructional designer and developer, you will be an integral part of helping our customers connect to the important people in their lives by helping grow our customer-facing training programs. Collaborate with a team including designers, project managers, and subject matter experts to manage multiple end-to-end process for the training development lifecycle. You must have ability to work quickly in a fast-changing environment and an excellent grasp of innovative adult learning techniques.
Responsibilities

• Assist with needs-analysis and timeline/resource estimations.
• Ability/Experience in correctly estimating design request timelines and delivering on those estimates.
• Secure appropriate resources, execute tasks, and regularly communicate programs status.
• Maintain awareness of the project budget and understand the impacts that decisions may have on budget, time line, and organizational initiatives.
• Design, develop, deliver, validate, and modify programs and tools that increase job knowledge, develop skills, and influence behavior and communication including but not limited to:
• Instructor led, web based, e-learning and blended courses
• Learning programs, course activities, exercises, simulations
• Job-aids and real time, online communications
• Train-the-trainer programs and leader’s guides
• Assessment strategies to evaluate learning results and measure business impact
• Monitor feedback on courses and partner with stakeholders to make improvements.
• Keep current in training methodologies and technology developments and work to incorporate best practices.

Qualifications

• Bachelor degree OR equivalent combination of education and/or experience.
• A minimum of 2 years experience in all phases of instructional design, curriculum design/development/delivery with either instructor lead or e-learning projects.
• Proficiency in MS Office suite application.
• Knowledge of the following; Snag-it, Corel Paint Shop, Adobe Acrobat, FrontPage/HTML and Flash are preferred.
• Prior e-Learning development and Call Center Experience a plus.
• Strong interpersonal and communication skills, including face-to-face, email and telephone.
• Proven ability to quickly learn software systems and development of training programs.
• Detail-oriented, organized, flexible and reliable. Ability to manage multiple projects simultaneously.
• In order to apply for this position you must reside in INDIA
•  

 To Apply: Send your Soft copy of Resume, including salary history, to:
Human Resources at
Mumbai, INDIA
E-Mail: careers@flora69.com

Only Qualified Applicants Will Be Contacted.

Key Account Manager, Business Gifts Services
Location: Mumbai, INDIA
Position Type: Full-Time
Summary
Account Manager of Business Gift Services is responsible for the management, development and coordination of B2B business within existing corporate partners, as well as development of new business.
Responsibilities

• Meet and exceed B2B revenue targets across all brands by month.
• Incorporate all sales programs into existing accounts and new partners to drive profitable revenue streams.
• Responsible for tracking all customer information.
• Follow call campaigns to support company major and minor holiday sales.
• Follow up on all leads and close new business.
• Manages client relationships through all phases of the sales cycle.

Qualifications
BS/BA degree with a minimum of 3-5 years sales or business development experience. Candidate should possess strong people skills and strong customer focus. Must have MS Office suite.
To Apply: Send your Soft copy of Resume, including salary history, to:
Resources at
Mumbai, INDIA
E-Mail: careers@flora69.com
Only Qualified Applicants Will Be Contacted.

Financial Analyst, Consumer Floral Brand
Reports to: VP Finance, Consumer Floral Brand
Location: Mumbai, INDIA
Position Type: Full-Time
Summary
The Financial Analyst will perform a variety of analytical and technical functions, many of which will be highly visible to top management. The Financial Analyst must be able to meet the challenges required in day-to-day duties as well as be a self-starter and seek out additional initiatives over time. He/She will play a key role in supporting the 1-800-Flowers brand management in developing and maintaining key financial and operational reports and identifying opportunities of improvement.
Responsibilities

• Responsible for daily, weekly & monthly financial/operational reporting within the Flora69 brand
• Perform data extraction and create specialized reporting systems using tools such as Oracle, Access and Excel
• Perform various complex spreadsheet analysis required by management
• Assist in budgets, forecast and long range plan development
• Assist in identifying strategic opportunities to improve profitability
• Work with management to evaluate/formulate business cases for their opportunities
• Institute financial tracking of initiative benefits
• Ad hoc projects, as required

Qualifications

• 4-5 years years financial analysis experience/consulting experience
• BS in Accounting or Finance
• Excellent analytical skills and thorough knowledge of strategic, operational and financial analysis
• Effective written & verbal communication skills
• Strong Excel skills
• Ability to rapidly learn our complex businesses and develop sound business judgment
• Experience creating and maintaining complex spreadsheets and/or databases
• Ability to work effectively with multiple priorities and deadlines

Special Requirements
Minimal travel
To Apply: Send your Soft copy of Resume, including salary history, to:
Resources at
Mumbai, INDIA
E-Mail: careers@flora69.com
Only Qualified Applicants Will Be Contacted.

Customer Service - Temporary Work from Home Opportunity
We currently DO NOT have a position open, but would like to obtain your contact information in order for us to contact you when a position becomes available.
Summary
FLORA69.COM's customer contact center, recent winner of the global call center of the year award, is currently recruiting agents for its Work from Home Customer Service team. This team provides professional, courteous, responsive and accurate service to our customers from the comfort and convenience of their home office. Sales and Service Specialists serve as the first contact customers have with the company and will be responsible for the effective and efficient handling of customer needs. The Sales and Service Specialists will be completing transactions in real time, working simultaneously with multiple software applications; consistently following up on promises and commitments on a timely basis; appropriately identifying and escalating unresolved issues.
Qualifications
Successful candidates will meet the following qualifications:

• Must be a resident and live in India
• Highly PC literate and have their own PC with a reliable high-speed Internet connection
• Ability to type 35 words per minute is essential
• Prior call center experience strongly preferred
• Applicants must be 18 years of age or older and have a high school diploma to apply
• Strong written and verbal communication skills required. Fundamental math skills required
• Strong sales skills
• Highly motivated and dependable

Hardware, Software, Workstation Specifications: Minimum Requirements

• Internet Connection:
• Cable or DSL provider (No Wireless or Satellite), VoIP (Voice over Internet Protocol) compatible.
• Minimum up load speed: 500 kbps
• Minimum download speed: 1.5 mbps
• Computer Hardware:
• 1.8 GHZ Processor ( minimum of a Pentium 4 processor or equivalent processor)
• 1 GB of RAM
• Sound card with speakers
• 17" Flat Panel Display recommended (capable of 1280 x 1024), 15" minimum
• Telephone Requirement:
• Dedicated telephone line with the ability to disable features such as call waiting, forwarding, etc. No cellular/wireless phones are permitted.
• A corded telephone with headset capability. Must be a corded traditional telephone. No cordless telephone allowed.
• Headsets Requirement:
• USB headset (PC compatible) with a built-in digital signal processor has a noise-cancelling microphone
• You will also need a good quality telephone headset compatible with your land line telephone.
• Computer Software:
• Windows XP or Vista Operating system
• Internet Explorer 6.0 or above
• Microsoft Office, including Microsoft Word and Excel WinZip, Adobe Acrobat reader. - Free download available on the Web
• Antivirus Software: Valid software with current and updated virus definitions
• AIM: Free download available at http://www.aim.com
• A personal email account with a professional user name.
• Office Furniture: A sturdy desk and a comfortable sturdy chair at a comfortable height with adequate back support. (5 legged chair highly recommended)
• Battery Backup: UPS/Battery Power Supply including surge
• Your workstation must be in a private, quiet area away from others in your residence and background noise

How to Apply
We have completed our seasonal hiring at this time. However, if you meet the criteria above and would be interested in being contacted for future opportunities, please forward your name, your state of residence, your email address and your contact phone number to careers@flora69.com.